About Me
With over 18 years of experience in IT leadership, I’ve built and led teams, optimized processes, and fostered a culture of continuous learning. My leadership approach is centered on developing strong top-down support from leadership and empowering ground-up initiatives from my teams. I believe that measurable outcomes are the key to meaningful improvement, and I strive to create environments where everyone is aligned and motivated to deliver exceptional results.
What I Offer
- Agile Leadership: Expertise in guiding teams through agile transformations, ensuring flexibility and responsiveness to change.
- Mentorship: Committed to developing talent through active listening, thoughtful questioning, and supportive leadership.
- Process Improvement: Proven ability to streamline operations, reduce costs, and enhance performance across departments.
- Strategic IT Management: Skilled in aligning IT initiatives with business goals, managing budgets, and driving innovation.
- Learning & Development: Developer of effective Learning Management Systems that promote ongoing education and professional growth.
- Holistic Team Support: Focused on building a strong foundation of top-down support from leadership and fostering ground-up engagement from team members.
Professional Experience
MSP/MSSP/MCP Managed IT Services Organization | Operations Director
Led operations to enhance efficiency across departments, managed a budget to maximize ROI, improved automation | process | compliance, and mentored a diverse team to achieve their full potential. Developed strong top-down support while encouraging ground-up innovation to drive success.
MSP/MSSP/MCP Organization with CMMC specialization | Customer Success Manager
Focused on client satisfaction and successful onboarding, while leading a technical team in developing strategic security and compliance initiatives. Built collaborative relationships with leadership and teams to ensure project alignment.
Automotive E-Commerce Forbes Fast 500 Organization | Director of IT
Directed IT services for a growing e-commerce organization, managed an IT budget of 250k annually, established KPIs, developed disaster recovery plans, and implemented a custom Learning Management System. Fostered a culture of support from both leadership and the team, driving operational excellence.
MSP Organization | Senior Manager of Service Delivery | vCIO | Operations Leadership
Led Technical Account Management and service delivery for over 30 clients, optimizing operations during M&A activities and reducing costs. Consistently developed top-down leadership alignment and team-based initiatives for sustained growth.
Technical Skills
Certifications & Awards
Certified Scrum Master | ITIL v3 Foundations | Six Sigma Lean Professional
MCSA Messaging | CompTIA A+ | CompTIA Net+
Fujitsu MVC Award
Let’s Connect and Collaborate
References available upon request.